Like the rest of the world, Riviera Maya and Cancun have started with the gradual reopening of the economy.

As a tour operator, we have adapted to a new elevated way of working, implementing new protocols in order to maintain the safety and integrity of our staff and all our visitors.

Today in our blog, we will be answering the most common questions related to our reopening and restart of activities:

Suitcases at the airport

How have we redesigned our work plan for this reopening?

After numerous meetings with our team and with the help and approval of the World Travel and Tourism Council (WTTC), we have obtained a #safetravels certification. This certification meets and follows the high standards of: the World Health Organization (WHO), the Center for Disease Control and Prevention of the United States (CDC), the European Center for Disease Prevention and Control (ECDC), the Secretary of Tourism of Mexico (SECTUR), the Secretary of Health of Mexico (SSA) and the Federal Commission for the Protection against Sanitary Risks (COFEPRIS).

#Safetravels certification

What is the World Travel and Tourism Council (WTTC)?

The World Travel and Tourism Council (WTTC) represents the global private travel and tourism sector, with the mission of ensuring that the sector is transparent, safe, inclusive and sustainable.

What is this new work plan based on?

Our new work plan focuses on 4 main pillars which align with the new elevated protocols that we are implementing to start operations safely.

The 4 main pillars are:

  1. Operational and Staff Preparedness
  2. Delivering a Safe Experience
  3. Rebuilding Trust & Confidence
  4. Implementing Enabling Policies 

Riviera Maya hotel

What new protocols are we implementing?

  1. Use of face masks
  2. Temperature check
  3. Antibacterial gel application
  4. Keeping a safe distance
  5. Sanitization and disinfection of areas and all vehicles
  6. Operation capacity at 50%

Please note that these recommendations are subject to change and may be improved as new information about the virus becomes available.

For more information, do not hesitate to contact us.  We are always happy to answer your questions.

Destino Riviera


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